Returns and shipping policy

At DailyAid, we strive to provide the best experience for our customers. This Returns and Shipping Policy outlines our procedures for product delivery, returns, and refunds.

1. Shipping Policy

Processing and Delivery Times

• Orders are processed within 1-2 business days after payment confirmation.
• Standard shipping typically takes 2-3 business days.
• International orders may take 7-14 business days, depending on the destination and customs processing.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Costs

• Shipping costs are calculated at checkout based on the delivery address and selected shipping method.
• Free shipping may be available for certain promotions or minimum order amounts.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order through the carrier’s website using the provided tracking details.

Lost or Delayed Shipments

• If your order is delayed or lost in transit, please contact us at [email protected].
• We will work with the shipping carrier to resolve the issue, but we are not responsible for delays caused by unforeseen circumstances, such as weather or customs delays.

2. Returns & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:

Eligibility for Returns

• Returns must be requested within 30 days of purchase.
• Products must be unused, unopened, and in their original packaging.
• Returns must include proof of purchase (order confirmation email or receipt).
• Refunds are only available for purchases made directly from DailyAid’s website.

How to Initiate a Return

1. Contact our customer support team at [email protected] with your order number and reason for return.
2. Our team will provide return instructions and a return shipping address.
3. You are responsible for return shipping costs unless the product was defective or incorrect.
4. Once the return is received and inspected, we will process your refund within 5-7 business days.

Refunds

• Refunds are issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to an error on our part.
• You will receive a confirmation email once your refund is processed.

Exchanges

• If you received a defective or incorrect product, we will replace it at no additional cost.
• Contact [email protected] to request an exchange and receive further instructions.

3. Contact Us

For any questions regarding our Returns and Shipping Policy, please reach out to:

Email: [email protected]
Thank you for choosing DailyAid!